FAQ – Frequently Asked Questions

Can I place an order now?

Not yet. Pawsh King is preparing for launch, and orders are not open. Join our email list using Get Launch Updates on our home page to hear when we launch.

How long does shipping take?

Delivery times depend on the product, shipping method and destination. Processing time is separate from carrier transit time. Check the product page and our Shipping Policy before ordering. If a delivery estimate is not listed, contact us first.

Where do you ship?

We are preparing our initial launch for the 48 contiguous United States and Washington, DC. Available destinations and shipping options appear at checkout. International shipping is not currently offered.

Are products made in the United States?

A US dispatch location does not mean a product was made in the United States. Our products are fulfilled by third-party suppliers. Check the product details for confirmed shipping and origin information, or ask us before ordering.

How do I choose a grooming tool?

Check the product description and instructions for coat and size suitability. If you are unsure which tool is appropriate for your pet, ask your groomer before use.

How can I track an order?

Check your shipping confirmation for tracking details when available. If you need help, contact us with your order number.

What if my item arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the issue. Please do not send an item back before receiving return instructions.

What is your return policy?

Read our Refund Policy for eligibility, deadlines and instructions before ordering. Contact us before sending an item back.

Can I change or cancel an order?

Contact us as soon as possible with your order number and requested change. Changes may not be possible once an order has entered fulfillment.

How can I reach you?

Use our Contact Us page. Include the product name for pre-purchase questions or your order number for an existing order.